I want to redesign the user interface of our application, including adding new functionality.

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Forcare is a Dutch software company providing products and services for healthcare. Their focus is ‘interoperability’ between healthcare IT systems. Their product Forview provides access to clinical information in a Health Information Exchange, enabling search and viewing a patient’s clinical documents.

Forcare had a successful first version of Forview, but it was completely aimed at functionality, not at use. Forcare wanted to improve Forview’s user interface.

In this project Keen applied its 5 – 3 – 1 method in order to research different possible solutions, and to come to an ideal design, that all stakeholders were enthusiastic about.

During the 5 – 3- 1 method several interaction design concepts were created, from which the best were chosen. This was done with the visual design as well. With so-called styleboards 3 possible styles were researched, from which the stakeholders chose the best one.

After the 5 – 3- 1 method the Forcare developers started coding during their sprints. Keen was involved in each sprint to solve interaction design and visual design issues.

COO Bernie van Welt:
“We have realised this project on time, with quality and within budget together with Keen. The first Beta clients let us know that they think the new GUI is a significant expansion and improvement.”

Key data

Client Forcare Sector Software development Platform(s) Software


  • Sessions with stakeholders
  • Interaction design
  • Visual design


  • Storyboards
  • Wireframes
  • Interaction specifications
  • Visual design (Photoshop)
  • Styleguide